Returns & Exchanges
At Downies Collectables, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Return
Log into your account or use our guest portal with your order number and email address to select the items you wish to return.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.
Ship the Parcel
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing